Summary of how we collect, use and/or disclose your personal data
• Fly Away Travels collects, uses and/or discloses your personal data as a data controller for certain purposes including to provide you with our services and allow you to make hotel, flight or train reservations. We may also collect, use and/or disclose your personal data for purposes such as to communicate with you about our services, analytics, and the operation and management of our services, etc. More information is set out in sections 2 and 3.
• Personal data is shared with others including other affiliates and related corporations within our Group and third-party vendors. In some instances, personal data is transferred outside your country. More information is set out in sections 3 and 4.
• Depending on your location, you have certain data protection rights. Please see the information set out in section 5.
• If you choose to use biometric authentication (such as fingerprint or Face ID) for payment transactions (provided only in certain countries and regions), verification is conducted entirely on your device. Fly Away Travels does not collect, process, or store biometric data but may receive confirmation of successful authentication. More information is available in the below table.
Table of contents
1. What does this Privacy Notice cover?
2. Personal data we may collect about you and how do we use and/or disclose the personal data?
3. How we share your personal data?
4. Where we transfer your personal data?
5. Your choices and rights
6. How long we retain your personal data?
7. Information security and protection
8. Updates to this Privacy Notice
9. Contact us
1. What does this Privacy Notice cover?
This privacy policy (“Privacy Notice”) describes how Fly Away Travels will collect, use and/or disclose your personal data when you interact with us and any Fly Away Travels websites (including any affiliated sites), mobile apps, and other services operated by us (hereafter collectively referred to as the “Services”) and when you purchase services from us.
It also describes your data protection rights, including the right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in section 5 below.
2. Personal data we may collect about you and how do we use and/or disclose the personal data?
Fly Away Travels collects, uses and/or discloses the information you provide to us directly to provide you with the services you request. For example, you may provide us your mobile number, email, or other information when you register a Fly Away Travels account. When booking flight or train tickets, or using our car rental service, you may provide passenger names, ID document numbers and the contact person’s name, mobile number, email and other information. When booking hotels and tickets for tourist attractions, you may provide the travellers' names, contact person’s name, mobile number, and email, etc. When paying for travel products, you may provide your bank card number, the mobile number previously provided to the bank, or your credit card details.
To enhance payment convenience, if your device supports biometric authentication (e.g., fingerprint or Face ID), you may choose to enable this feature for transactions (provided only in certain countries and regions). This verification is processed entirely on your device, and Fly Away Travels does not collect, process, or store your biometric data. We only receive confirmation of successful authentication to authorize transactions. You can disable biometric authentication at any time through your account settings. The processing of biometric verification results is based on user consent.
To customize the services we provide you, we may also collect, use and/or disclose information about your travel plans and preferences which includes your meal requirements, departure date, check-in and check-out times, seat choice, ticket choice, insurance choice, and your selection of other services (such as car rental, attraction tickets, and travel guides, etc.) provided by Fly Away Travels.
If you need to get in touch with our customer support team or reach out to us through other means (such as through social media) we will collect, use and/or disclose information from you there too, such as your name and contact information. For quality, training and dispute resolution purposes, we may record phone conversations when you call us, when you answer our calls or when you have a conversation with our partner providers via our platform.
You may also participate in referral programs or prize promotions, the details of which may be found on the event page. Doing so will also mean providing us with your name and contact information. In addition to this, you can provide us with feedback or ask for help with using Fly Away Travels travel services.
You may be traveling with other guests or making a booking on someone else’s behalf, in which case you will provide the relevant personal data to Fly Away Travels. However, we would like to remind you that it is your responsibility to ensure that the person or people whose personal data you have provided are aware that you’ve done so, and have agreed to your sharing of their personal data with Fly Away Travels for the purposes set out in this Privacy Notice.
AI systems are implemented in certain countries and regions to assist certain data processing activities as describe in the table below. Please note that your personal data will not be used for AI training, or transferred to any third parties for providing AI service.
The table below describes the personal data we collect, use and/or disclose, and the purposes for which we collect, use and/or disclose the personal data.
To use our Services and/or enter into a contract with us, the collection, use and/or disclosure of certain relevant personal data is mandatory. If you withdraw your consent for the collection, use and/or disclosure of such relevant personal data, we will not be able to provide some or all of our Services and/or enter into a contract with you, and we may need to terminate the existing relationship and/or contract you have with us. We have also highlighted above the personal data for which the collection, use and/or disclosure is optional.
Information We Receive Through Other Sources
Sometimes, we receive information about you from third parties. In particular, we may also obtain your information from affiliates and related corporations and business partners.
For example, when you make a booking or reservation through the website or mobile app of one of our affiliates and related corporations or business partners, your booking or reservation information with them might be forwarded to us so that we can process your booking and ensure its success. Also, we allow you to log into Fly Away Travels with your social media account or Apple ID, and with your consent (where you grant authorization to such third party), your personal data (e.g., openid, name, nickname, email address, profile photo, where applicable) will be shared with us through that third party.
Automatically Collected Information
Fly Away Travels automatically collects user-related information during service use for security, service provision, claim response, dispute resolution, and restriction of legal and terms violations. The specific details are as follows.
· Log information that the system may automatically collect when you use our Services via cookies, web beacons, or other channels (including those placed by our third-party partners).
· Device information or software information such as IP address, software version, and device identifier of the mobile device you use, Web Browser or mobile device information used to access our Services.
· Information on the web pages visited, keywords searched, pages accessed through our apps, and other information searched or provided during the use of our Services.
· Information included in content shared or posted through our Services, such as photos, comments, dates, and times.
· User preference information such as language, region, and currency.
· Where you have given your consent: location information collected when you use location-based services after setting the location function on your device. This includes location information collected via GPS or Wi-Fi, address information included in Account Information you provided to us, the location information and current/past location you shared with us. If you do not want your location information to be collected, you can disable the location function setting.
For more details on how we use cookies, please refer to our Cookie Statement.
3. How we share your personal data?
We may share your personal data with the following categories of recipients:
|
Personal Data Category |
Personal Data Category |
Why? |
|
Account Registration Information;
Account Information;
Reservation Information.
|
Travel Service Providers |
This includes, but is not limited to, hotels, airlines, cruise lines, railways, buses, car rental/pickup providers, travel agencies, tourist attractions, event organizers, insurance companies, and agents required for booking with these parties (collectively “Travel Service Providers”). These providers may contact you as necessary to provide travel products and services. These providers are not managed by Fly Away Travels, and the personal data disclosed to them is subject to their privacy policies and security regulations. Therefore, we recommend that you carefully review the privacy policies of the Travel Service Providers providing the products and services purchased through Fly Away Travels. |
|
Account Registration Information;
Account Information;
Reservation Information;
Automatically Collected Information;
Health information, location, contact information, and other personal data necessary to provide emergency assistance.
|
Third-party vendors |
We collaborate with third-party vendors who may provide services or functions to us or on our behalf, such as message delivery, insurance enrolment, business analysis, customer service, marketing, surveys or prize promotions, fraud prevention, technical support, etc. Additionally, we allow third-party vendors to collect information necessary to operate relevant features of our Services or deliver online advertisements tailored to your interests. Third-party vendors can only access and collect information necessary for these functions and cannot collect, use and/or disclose such personal data for other purposes. |
|
Account Registration Information;
Account Information;
Reservation Information;
Automatically Collected Information.
|
Financial institutions and third-party payment processors |
We share relevant information with financial institutions or third-party payment processors for reservations and refund requests. If deemed necessary for fraud detection and prevention, we may share additional necessary information (e.g., email address, phone number, IP address) with relevant financial institutions. |
|
Account Registration Information;
Account Information;
Reservation Information;
Automatically Collected Information.
|
Business partners |
These are partners who can jointly provide products or services or offer products or services on our platforms. You can identify third-party involvement by the appearance of the third party’s name alone or with our name. We may share relevant information, including personal data, with such partners when you request specific products or services. You may also be directed to such partners’ pages for provision of the relevant products or services. The information disclosed to them is subject to their privacy policies and security regulations, so we recommend you carefully review their privacy policies. |
|
Automatically Collected Information;
Hashed phone numbers and email addresses, openid;
Account Registration Information as you consent separately for certain advertising partners.
|
Advertising partners |
We may disclose your personal data to third-party marketing partners to provide customized advertising. This allows us to tailor your experience with content that may be of interest and offer better travel experiences.
We may also disclose hashed phone numbers and email addresses as well as openid of our registered users and users with orders to advertising partners, including Google, Facebook, TikTok and Bing to ensure that relevant advertisements are shown to the right audience.
For more details, please refer to our Cookie Statement.
|
|
Account Registration Information;
Account Information;
Reservation Information;
Automatically Collected Information.
|
Affiliates and related corporations within our group |
We may share personal data with our affiliates and related corporations as well as information about travel-related products and services to ensure the smooth provision of requested services, including but not limited to the purposes of customer service, payment, internal management of customer data, etc., to the extent necessary. All business divisions of our group offer similar protection measures for personal data, strictly adhering to the same standards as this Privacy Notice. |
|
All personal data collected provided it is necessary. |
Government authorities, law enforcement, regulators and fraud prevention agencies |
To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law; and to assist competent authorities in investigation, legal process or litigation, or other regulatory and investigative purposes as necessary. |
|
All personal data collected provided it is necessary. |
Prospective buyers and their advisers; Fly Away Travels’s advisers |
In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners of the business. |
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4. Where do we transfer your personal data?
Personal data that we collect from you may be transferred to and stored at a destination outside your country. Due to the global nature of our business, your personal data may be disclosed to our Travel Service Providers, third-party vendors, financial institutions and third-party payment processors, business partners, advertising partners, affiliates and related corporations within our group, government authorities, law enforcement, regulators and fraud prevention agencies, prospective buyers and their advisers, and Fly Away Travels’s advisers outside of your country, in connection with the purposes described above. Where these locations do not provide an adequate level of data protection, we ensure appropriate safeguards are in place to protect your personal data in these countries.
5. Your choices and rights
Depending on your location, you have certain data protection rights in accordance with applicable data laws.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you wish to exercise any of these rights, please contact us at the contact details set out below.
Wherever we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Please also note that we will not be able to provide some or all of our Services and/or enter into a contract with you in case you withdraw your consent.
You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message (e.g. clicking the unsubscribe link contained at the bottom of marketing emails), by adjusting the notification settings in your account profile on Fly Away Travels websites or apps, or by contacting us using the details set out below.
We are committed to investigating and resolving complaints about our collection, use and/or disclosure of your personal data. To make a complaint, please clearly provide the following information to help us address the issue effectively:
• The specific data privacy complaint (please provide as much detail as possible including country, your understanding of the data privacy infringement, and redress requested)
• Your full name and how we can contact you
• Any previous correspondence on this specific data privacy issue
If you are not satisfied with our resolution of your complaint, you have the right to complain to the relevant data protection authority.
We aim to resolve all issues in a timely manner, or as mandated by applicable law, but if this is not possible because a more detailed investigation is required, we will keep in regular contact with you to ensure that you are kept informed of the resolution of your matter.
6. How long we retain your personal data?
Where Fly Away Travels processes your personal data as allowed by law or with your consent, Fly Away Travels will store your personal data i) only for as long as is required to fulfil the purposes mentioned previously or other business or legal purposes, ii) until you object to our use of your personal data (where Fly Away Travels has a legitimate interest in using your personal data), or iii) until you withdraw your consent, whichever is applicable. However, if Fly Away Travels is required to retain your personal data for business or legal purposes or to address legal claims, Fly Away Travels will retain your personal data until there is no longer any business or legal purpose to do so or until the claims in question have been settled. In particular:
Where we process your personal data in relation to your account, we do this for as long as you are a user of Fly Away Travels and as allowed by applicable laws after this. If you request data deletion when deleting your account, we will respond to your request in accordance with applicable laws.
Where we process personal data for marketing purposes or with your consent, we process the personal data until you ask us to stop and for a short period after this to allow us to implement your requests. We also keep a record of the fact that you have asked us not to send you direct marketing or not to process your personal data indefinitely so that we can respect your request in future.
Where we process your personal data for student verification or your health information for refund or change of reservation, we will automatically delete them on a rolling basis after the necessary period for the purposes above.
7. Information security and protection
Fly Away Travels attaches great importance to information security and has set up a dedicated team for this. We strive to protect your personal data and have taken appropriate managerial, technological, and physical security measures.
In terms of the data life cycle, we have established security measures for all stages including data collection, storage, display, processing, use, and destruction. We take different control measures according to the level of information sensitivity, including but not limited to access control, SSL encryption transmission, and high-level encryption algorithms for encrypted storage, in order to mask the sensitive information to be displayed, etc. We rely on currently available technologies and take appropriate security measures to protect your personal data.
In the unlikely event of a data breach affecting your personal data, we will inform you in accordance with laws and regulations by email or other means.
8. Updates to this Privacy Notice
We reserve the right to update this Privacy Notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
9. Contact us
The data controller for your personal data is Fly Away Travels, a Partnership company with its address at House 67C-1(3rd Floor), Road - 13B, Block - E, Banani, Dhaka-1213. If you have questions about this Privacy Notice or wish to contact us for any reason in relation to our personal data processing, please contact our Data Protection Officer at info@flyaway.com.bd.
Cookie Statement
What is a cookie?
Our websites and apps (“platforms”) use cookies that are essential for their operations. We also use cookies for various other purposes including analytics, functionality, and marketing.
A cookie is a small text file that we store on your computer or phone when you use our platforms. To learn more about cookies, please go to www.aboutcookies.org.
We may also use similar technologies such as Software Development Kits (SDKs). In this statement we refer to all such technologies as “cookies”.
You have the option to accept or decline cookies. While most web browsers are set to accept cookies by default, you can typically adjust your browser settings to refuse them if you wish. However, doing so might limit your ability to fully utilize the website’s features.
What type of cookies does Fly Away Travels use?
We use the following types of cookies:
Essential cookies:
These are cookies that our platforms cannot operate without. They include, for example, cookies that enable you to log into our platforms, use a shopping cart, and pay for travel products. You can switch these cookies off in your browser settings, however you may then not be able to use our platforms.
Non-essential cookies:
• Analytical cookies
These cookies allow us to collect information on how you interact with our platforms. This helps us measure and improve the way our platforms work, for example by seeing how effective our offers and advertisements are and ensuring that you can easily navigate our platforms.
• Functionality cookies
These cookies remember you between visits to our platforms. This enables us to personalize your experience and remember your preferences, for example, your past searches and your language, region, and currency settings.
• Marketing cookies
We, together with our trusted third-party partners, use these cookies to record your visit to our platforms and your other online activities. This allows us to gather information on you to determine which travel products, advertisements, and offers we display to you both on our platforms and across the Internet. This helps us to provide a more personal advertising experience. To learn more about your options for personalized advertising, please go to www.youronlinechoices.eu. To opt out of being tracked by Google Analytics across all websites, visit http://
tools.google.com/dlpage/gaoptout.
We use session and persistent cookies. Session cookies are deleted when you close your browser or our apps. Persistent cookies remain on your computer or phone and are activated the next time you visit our platforms. Cookies may be placed by us, or one of our trusted third-party partners.
